Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. We ask that all new and current guests supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure.
In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you:
Notification given at least 72 hours prior to your appointment will receive no charges.
Notification given less than 72 hours prior to appointment time will result in a flat rate charge of $100 plus a 4% credit card fee – this is non-refundable and non-transferable. In addition, if you were charged a 25% deposit for your service, please note the charge plus the 3.5% credit card fee is non-refundable and non-transferable.
In addition, if you are more than 20 minutes late for your appt or do not show for your appt, we will be forced to cancel your appt out of respect for our providers and other clients time. In this case, again you will be charged a cancellation fee of $100 plus a 4% credit card fee, that again is non-refundable and non-transferable.
RETURNS, REFUNDS AND EXCHANGE POLICY:
All service and product sales are final. ALL fees charged are non-refundable and non-transferable.
We do not offer returns, refunds or exchanges for products purchased, service purchased, or deposits placed on services.
Performance of any non-surgical procedure is at the sole discretion of our medical staff. If you are not an appropriate candidate for a procedure you have purchased, the purchase amount may be applied toward another nonsurgical procedure or products that are available in our Medspa.
There will be a 3.5% credit card fee added for use of all credit cards when paying for services or when booking an appt that requires a deposit. However, cancellation fees will include a 4% credit card fee. Cancellation fees and credit card fees are subject to change at any time. To avoid credit card fees at time of treatment, JennMarie Medspa will accept Zelle or Venmo payment at time of service.
CONFIRMATION EMAILS AND/OR CONFIRMATION TEXT MESSAGE
As a courtesy, we will send out an email or text message to confirm your service appointments 72 hours
prior to your appointment date. Please ensure that we have your current email address and phone number on file.
Gift Card Policy
Your use of a gift card constitutes acceptance of these terms: Use of gift card(s) can be redeemed only at JennMarie Medspa in Schaumburg, IL. Gift cards cannot be exchanged for cash, check or credit. Gift card(s) can only be used toward services provided. Please treat gift card(s) like cash; if the card is lost or stolen it will not be replaced. Gift card(s) are valid for five (5) years from the date of purchase.